4 KNOWLEDGE MANAGEMENT VALUE CHAIN
1. Knowledge acquisition.
- Creating knowledge by using
knowledge workstations where engineers can discover new knowledge.
- Documenting tacit and explicit knowledge that sought
to build corporate repository by :
1. STRUCTURED DOCUMENTS : storing documents , reports , presentations and best practices
2. UNSTRUCTURED DOCUMENTS :
e-mails,letter,hand-written note
2. Knowledge storage.
- Documents,patterns
and expert rules must be stored so they can be retrieved and used by
employees once they are discovered.
- Documents management systems -
digitize,index and tag documents according to a coherent framework.
3. Knowledge dissemination(distribution).
- It describes various ways that knowledge can be disseminated within the organization.
- - Portals , wikis
- - E-mail , instant messaging
- Collaboration tools ( Google Hangouts , Microsoft Lync , etc )
4. Knowledge application.
- The last stage of the knowledge of the knowledge value chain , knowledge application , and emphasizes the need to see and evaluate knowledge in terms of organizational capital and return on investment.
NEXT INFO WILL BE CONTINUE IN THE NEXT POST.
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