Tuesday, 21 April 2015

MANAGING KNOWLEDGE (continue)

4 KNOWLEDGE MANAGEMENT VALUE CHAIN

1. Knowledge acquisition.
  • Creating knowledge by using knowledge workstations where engineers can discover new knowledge.
  • Documenting tacit and explicit knowledge that sought to build corporate repository by :
1. STRUCTURED DOCUMENTS : storing documents , reports , presentations and best practices
2. UNSTRUCTURED DOCUMENTS : e-mails,letter,hand-written note


2. Knowledge storage.
  • Documents,patterns and expert rules must be stored so they can be retrieved and used by employees once they are discovered.
  • Documents management systems - digitize,index and tag documents according to a coherent framework.
3. Knowledge dissemination(distribution).


  •  It describes various ways that knowledge can be disseminated within the organization.
  • - Portals , wikis
  • - E-mail , instant messaging
  • Collaboration tools ( Google Hangouts , Microsoft Lync , etc )
4. Knowledge application.
  • The last stage of the knowledge of the knowledge value chain , knowledge application , and emphasizes the need to see and evaluate knowledge in terms of organizational capital and return on investment.
NEXT INFO WILL BE CONTINUE IN THE NEXT POST.

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